FAQ

#Can I add Tides to my server?

Not at the moment. It is invitation only and there is no public invite link anywhere, including on this site.

#Does it cost anything?

No. There is no premium tier and no feature that is worse until you pay.

#Where is my server's data?

In PostgreSQL on the same machine as the bot. It is not sold, not shared between servers, and not sent to an analytics service.

#What happens if the bot leaves my server?

Your configuration is kept. If it is added back, your settings, cases and templates are all still there.

#Why is a command missing from /help?

/help lists what is available in your server. A command that is disabled, or whose module is off, will not be in it. Check the commands page and the module's own page.

#Why did an image in one of my templates stop working?

It should not. Discord attachment links expire after about a day, so Tides stores the original link and re-signs it every time the message is sent.

If an image really is gone, it is because the message you originally uploaded it in was deleted. At that point there is nothing left to re-sign.

#Can I change what the bot says?

All of it. Every message is a template you can rewrite, listed under Messages. If you find one you cannot edit from the dashboard, that is a bug worth reporting.

#Can I give someone the dashboard without giving them everything?

Yes. Scoped roles hand a role specific pages, read-only or editable, and tickets can be narrowed to particular types.

#Why does the bot need so many permissions?

It only needs the ones for the modules you use. Moderation needs Ban and Kick Members, tickets need Manage Channels, reaction roles need Manage Roles. A module you never turn on never uses its permission.

If something silently does nothing, check the error log channel in General settings. That is where a missing permission shows up.

#Is the prefix always t!?

No, it is per server. Change it in General settings.